shipping & returns
Dana Reed Designs jewelry is all hand made to order. Delivery time will vary from 1-6 weeks depending on the piece. Rings and Special Order diamond pieces will take at least 2 weeks and often 6 weeks. If your order is not going to ship the week you place the order, we will email to let you know.
Orders may be expedited for an additional charge; however, not all items are available for expedited shipping. Please email email@example.com to inquire.
All custom pieces such as rings, special order or diamond pieces are final sale so please be sure of your ring size. Many Dana Reed Designs rings cannot be resized after purchasing them due to the nature of the stones and plating.
Dana Reed Designs Packaging
Each piece of Dana Reed Designs jewelry ships in a bright orange box with a Dana Reed Designs artist bio card explaining the story behind Dana Reed Designs.
Please be mindful that each piece of Dana Reed Designs jewelry you order is carefully handcrafted in our studio by our team of artisans especially for you! We want you to love your piece so we offer a 5 day return or exchange policy but we ask that you try to be decisive about your purchases.
All returns require a Return Authorization and must be shipped to Dana Reed Designs studio in the original packaging with all labels affixed and prepaid via insured mail such as UPS or Fedex. Please do not ship via USPS because packages tend to go missing and we will not be responsible for packages lost by USPS.
In order to obtain a full refund, please ship your item back within 5 days of receiving it with an RA number written on the invoice/receipt. To obtain an RA number, email firstname.lastname@example.org with your invoice number and reason for return.
Please ship returns to the address below:
Dana Reed Design
4001 N. Ravenswood Ave., Studio #603 B
Chicago, IL 60613
If you have any questions, please call the studio at 773-343-3201 or email email@example.com.